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Remote Help is a feature in Microsoft Intune that can be used for providing remote assistance to users on Windows 11/10 devices in an enterprise environment. In this post, we will walk you through the steps on how to set up (enable and configure) Remote Help.How to set up Remote Help for Windows 11/10
It integrates with Microsoft Endpoint Manager for providing remote assistance to managed devices.
It integrates with Azure Active Directory for providing authentication and compliance information. Both the IT support engineer and the end user need to authenticate through Azure AD.
It provides a better administrator experience.
There are communication options with the user and there is the ability to work with elevated permissions. The rights (which could be full control of the desktop, or view only) the IT support engineer will have depends on the Role-based access control (RBAC) and what the end user permits.
We will discuss this topic under the following subheadings:
Enable Remote Help in Microsoft Endpoint Manager admin center
Deploy (download and install) the Remote Help app
The Remote Help experience (using the app to provide help)
Now, let’s get into the details of the steps involved.1] Requirements
Remote Help is now generally available as an additional cost to the licensing options that include Microsoft Endpoint Manager or Intune. Below are the requirements:
Microsoft Intune license (or a license where Intune is part of like EMS E3/E5).
Remote Help license (premium add-on) for both the end user(s) and the IT support engineer(s).
Endpoints need to run Windows 11 or Windows 10.
The Remote Help application needs to be installed on both sides.
Read: How to receive Remote Assistance Support from Microsoft2] Enable Remote Help in Microsoft Endpoint Manager admin center
Before using Remote Help, the feature must be enabled for the tenant. After it’s enabled for the tenant, then it can be used for providing remote assistance. To enable Remote Help for the tenant, follow these steps:
In the page that opens, set the Enable remote help option to Enabled.
Next, set the Allow remote help to unenrolled devices option to Allowed or Not allowed per your requirement.
Read: Get Windows Help directly from Microsoft Store3] Deploy (download and install) the Remote Help app
The Remote Help app needs to be installed on both sides (IT support and end-user). The application can be downloaded from the Microsoft site at chúng tôi To deploy the application with Microsoft Intune, you need to make a Win32 package as outlined in this Microsoft documentation. This will enable the IT administrator to create a flexible installation method for making the Remote Help app available for users.
Once done, you can follow the steps below to add the Win32 app. The steps focus on the program and detection configurations that are specific to the Remote Help app.
Sign in to the chúng tôi portal.
On the expanded App information page, specify at least a Name, Description, and Publisher.
On the Program page, specify the installation command with the command below. The acceptTerms parameter is case-sensitive.remotehelpinstaller.exe /install /quiet acceptTerms=1
On the Requirements, specify at least an Operating system architecture and Minimum operating system.
On the Detection rules page, select Manually configure detection rules, and specify the following rules:
Rule type: Select File as the rule type.
Path: Specify C:Program FilesRemote help as the path to detect the correct installation.
File or folder: Specify chúng tôi as the file to detect the correct installation.
Detection method: Select String (version) as the method to detect the correct installation.
Operator: Select greater than or equal to as the operator to detect the correct installation.
Version: Specify the version of the Remote help app that is being installed to detect the correct installation.
Associated with a 32-bit app on 64-bit clients: Select No.
On the Assignments page, configure the assignment to deploy the Remote help app.
On the Review + create page, verify the provided configuration.
After the installation is completed, when starting the app for the first time on an Intune-managed device, you need to do the following:
Start the Remote Help application.
Read: How to Get Help in Windows4] The Remote Help experience (using the app to provide help)
Once Remote Help is enabled in the tenant and the Remote Help app is installed on the devices of the users, you are now set to use the app to either get remote assistance or to provide remote assistance. The user must always first start the Remote Help app and sign in to either get help or give help. The user that will get help must receive a code from the user that will give help who will then have to choose to either view or take control of the session and the user getting help has to allow the session. The following are the interaction options available for the user giving help:
To set the actual size
To toggle the instruction channel
To start Task Manager
To pause, resume and stop the session
To provide help by using Remote Help, follow these steps:
Open the Remote Help application either from the IT support engineer side or from the Microsoft Endpoint Manager admin center in the device options on the Overview tab.
On the end user side, also open the Remote Help application.
Enter the Security code provided by the IT support engineer.
On the IT support engineer side, you can choose the Take full control or View screen option.
On the end user side, choose Decline or Allow to establish the Remote Help session.
Read: How to use the Get Help app in Windows
That’s it!How to fix Remote Help error This app isn’t available for your organization?
After Remote Help has been enabled and configured, and the helper and helpee devices are both enrolled into Intune as corporate devices, you may receive the message stating This app isn’t available for your organization when logging in to the support tool. Based on reported cases, this isn’t an issue per se – just that the setup might take about 24 hours to activate.
Read: Best Windows Help & Tech Support websitesWhat is the difference between Quick Assist and Remote Help?
Quick Assist can be used for supporting a wide range of users, but larger organizations want more controls for permissions for remote control and more assurance that the right user is talking to legitimate IT support staff and vice versa. On the other hand, PCs have to be enrolled with Intune as Remote Help can’t be used to support people who aren’t on the organization’s tenant. Remote Help also supports both cloud and co-managed endpoints as well as Windows 365 Cloud PCs and Azure Virtual Desktop.
Read: Get Help app not working on Windows.
You're reading How To Set Up Remote Help For Windows 11/10
If you’ve got a friend who’s experiencing computer trouble on Windows 11 or 10, or you just need to show them how to do something on a Windows PC, you can help them right from where you’re sitting using Windows Remote Assistance.
Remote desktop sharing for PC troubleshooting has been here for a while. Since a computer is a digital system and it can communicate through the internet, it’s not necessary to troubleshoot or fix PCs physically unless there’s an issue with the hardware or internet connectivity. Thus, various third-party software developers developed remote screen-sharing software for end users and technical support agencies.
Computer repair agencies often used these third-party apps to take remote access to a customer’s Windows PC for software-level troubleshooting. With the appearance of Windows Remote Assistance or MSRA tool, the remote technical support ecosystem changed a lot.
Applications like WinVNC or LogMeIn used to be what was needed to access a computer remotely. They aren’t really needed anymore because of Windows 11. 10, 8, and 7 all come with Windows Remote Assistance built into the OS. Read on to learn more about the MSRA tool, how to send remote assistance invitations, and how to provide technical troubleshooting remotely using the Windows Remote Assistance app.What Is the Windows Remote Assistance Feature?
Windows Remote Assistance is an out-of-the-box technical support tool from Microsoft. To make remote support effortless and affordable, Microsoft included this service with the Windows XP operating system.
Later on, with the Windows 7 OS, the Windows Remote Assistance tool became more intuitive and effortless. Microsoft kept revamping the tool through Windows 8, Windows 10, etc. Now, on Windows 11, you get a premium feeling of a remote technical support interface similar to paid apps like TeamViewer, AnyDesk, RemotePC, etc.
With third-party remote desktop apps, there’s always a concern about connection encryption and interception by hackers. However, with the Windows Remote Assistance app, you get state-of-the-art cybersecurity when you send invites, approve connections, authenticate via email, and troubleshoot.How to Access Windows Remote Assistance on Windows 11
Find below the methods to access the remote assistance tool on Windows or the MSRA app for Windows 11 PCs. The steps are pretty similar for other Windows operating systems like 10, 8, 7, Vista, etc.1. How to Enable Windows Remote Assistance
Before you can use this feature, you must follow these steps to activate it within your Windows 11 computer:
Press Windows + I together to open Windows 11 System app.
Under Device specifications, select Advanced system settings.
Under Remote Assistance, checkmark Allow remote Assistance option.
2. Open Remote Assistance Using Run Command
Now that you enabled Windows 11 native remote assistance, here’s how to use the Run command box to call the service:
Press Windows + R to get the Run box.
Type the following syntax and hit Enter:msra
You should see the Windows Remote Assistance wizard on the desktop.3. Access Windows Remote Assistance Using MSRA App
You can also call the Microsoft Remote Assistance (MSRA) app directly to access the remote support wizard. Here’s how it’s done:
4. Run Remote Assistance Tool From System32
Windows 11 stores the MSRA executable file inside the System32 folder. Thus, you can just access the MSRA app’s executable file by visiting the following directory:C:WindowsSystem32
When you’re inside System32, search for the MSRA app in the search box.5. Use a Microsoft PowerShell Command
If you need to automate or create an executable batch file to run the MSRA app automatically to initiate Windows Remote Assistance, you can use PowerShell in the following way:
Within the command line interface, copy and paste the following command:msra.exe
Hit Enter to execute.
You can create a batch file and include the above command in there to automate the process.6. Find Remote Assistance in Windows Control Panel
Should you need to access MSRA from the Control Panel tool, that’s also possible. Here’s how to do that:
In the Control Panel search box, type Remote.
Under the System menu, you should see the Invite someone… link.How to Use Windows Remote Assistance on Windows 11
Now you’re ready to send an invitation or accept an invitation for remote support. You can use any of the previously discussed methods to launch the MSRA tool.Send Remote Assistance Invitation to Control Computer
Hold the Windows Key, then press R to bring up the Run box.
Type msra, then press Enter.
Select Invite someone you trust to help you.
You may be able to select Use e-mail to send an invitation if your default email client is set up properly.
This option will automatically start an email message and add the attachment you need. All you’ll have to do is type in the email address of the person you’re sending it to and send the email.
In the above scenario, you must complete the process to get the secret authentication key or the remote support password. Once you get it, add the password to the email and send it.
However, there’s a high chance that you didn’t set up your business or personal email in the Windows Mail app (Windows 8 and later) or the Windows Live Mail desktop app (Windows 7 and earlier). Outlook is always supported in any Windows PC that comes with the MSRA app. In such scenarios, here’s how to proceed:
In most cases, you should choose the Save this invitation as a file option and proceed with the next steps.
Choose a place to save the invitation file. I like to place it where I can find it on my Desktop. Choose a location, then select Save.
A window will open with a password. Keep this window open, otherwise, the session will end.
Compose a new email message using whatever email service you use.
Provide your password and attach the invitation file to the message.
Send it off to the person you want to connect to your computer.Connect to a Computer After Receiving Invitation
Suppose, you received an invitation for Windows Remote Assistance. Here’s how to act on it:
Hold the Windows key, then press R to bring up the Run command box.
Type msra, then press Enter.
Select Help someone who has invited you.
Select Use an invitation file.
Select the invitation file.
Type the password provided in the email. Now, select OK.
If selected Yes, you get connected and can control the desktop using Windows Remote Assistance.Risks of Remote Support
Remote desktop support always comes with certain risks. Thus, here are some tips so you can keep yourself safe:
Don’t send remote assistance invitations to someone you don’t know personally.
If someone claims that they’re from Microsoft and wants to help you with technical support, validate the claim first. If you can’t confirm their claims, simply ignore them.
Don’t activate unassisted or unsolicited remote desktop connections.
Whenever someone is helping you via Windows Remote Assistance feature, don’t go elsewhere. Constantly monitor the activities. If you see any foul play, instantly disconnect the connectivity.
Don’t let the remote support technician browse through your private and personal files.Conclusion
Remote Windows Assistance is a great addition to modern Windows PCs. Now, you don’t need to pay third-party software developers to provide or get remote support. The feature is also native to Windows PCs. Moreover, Microsoft ensures that the remote connectivity is encrypted for the privacy and security of the support provider and the end user.
Next up, Top Sites for Computer Troubleshooting and Tech Support.
If you want to add or remove Remote Desktop users in Windows 11 or Windows 10, here is how you can do that. It is possible to create or assign a new Remote Desktop user in Windows PC with the help of Windows Settings, Local Users and Groups, PowerShell, and Command Prompt. Here we have explained all the methods, and you can follow any of them as per your wish.
Remote Desktop functionality helps you connect a computer remotely to help fix a problem on the computer. To do that, you need to assign a user so that the account can be connected for using Remote Desktop.How to add or remove Remote Desktop users using Windows Settings
To add or remove Remote Desktop users using Windows Settings, follow these steps:
Press Win+I to open Windows Settings.
Choose the user from search results.
To learn more about these steps, continue reading.How to add or remove Remote Desktop users using Local Users and Groups
To add or remove Remote Desktop users using Local Users and Groups, follow these steps:
Press Win+I to open the Run prompt.
Type chúng tôi and hit the Enter
Expand the Groups section.
Choose a user from the list.
Let’s check out these steps in detail.How to add or remove Remote Desktop users using PowerShell
It is very straightforward to add or remove a Remote Desktop user using Windows PowerShell. You can use the Windows PowerShell or the PowerShell instance in Windows Terminal. However, to do that, you must know the exact username of the user. Otherwise, it is not possible to use this method to add or remove any user in Windows 11/10.
Then, enter the following command to add a Remote Desktop user:Add-LocalGroupMember -Group "Remote Desktop Users" -Member "username"
Don’t forget to replace username with the original username of the user account you want to assign as a Remote Desktop user on your computer.
However, if you want to remove a user, enter this command:Remove-LocalGroupMember -Group "Remote Desktop Users" -Member "username"
Like the aforementioned command, you must replace username with the original username of the account you want to remove from the list.How to add or remove Remote Desktop users using Command Prompt
To add or remove Remote Desktop users using Command Prompt, follow these steps:
Then, enter the following command to add a user:net localgroup "Remote Desktop Users" "username" /add
It is mandatory to replace username with the original username of the user account.
On the other hand, if you want to remove a user, enter this command:net localgroup "Remote Desktop Users" "username" /delete
Now you can close the window.
Read: Enable Remote Desktop using Command Prompt or PowerShell.How do I remove users from Remote Desktop?
To remove users from Remote Desktop, you can follow any of the aforementioned guides. There are mainly four different methods you can follow to get the job done. However, if you use the Windows PowerShell or Command Prompt method, it will be less time-consuming. For the Command Prompt method, you need to open CMD with administrator privilege and enter this command: net localgroup “Remote Desktop Users” “username”/delete.How do I add a user to Remote Desktop?
It is possible to add or remove users to Remote Desktop with the help of Windows Settings, Local Users and Groups, Command Prompt, and Windows PowerShell. All the methods are mentioned in this article, and you can follow any one of them to get the job done. However, if you use the Windows PowerShell or Command Prompt method, you must know the exact username of the user account you want to add.
That’s all! Hope it helps.
This is fine in many cases: it makes sense for a PSD file to open in Adobe Photoshop or PDF downloaded from the web to be available within that same browser, for example.
But if you’re opening something in File Explorer, the default app might not be right for you. Microsoft understandably prioritises its own apps in Windows 11, but what if you want to change it to a third-party option?How to set Windows 11 default apps by file or link type
The first method involves choosing a specific type of file or link, then selecting the app you’d like to use for it. It’s the best option if you only have a few annoying default apps that you want to change:
In the search bar under ‘Set a default for a file type or link type’, type anything you’d like to change. ‘Jpg’ and ‘pdf’ are usually a good place to start
Choose any of the available apps, then ‘Set default’ to confirm. ‘Suggested apps’ will work best, but you can choose something from ‘More options’, download something new or even choose your own from File Explorer
Anyron Copeman / Foundry
Repeat for all file or link types you’d like to change
You’ll need to do this for every variation of file type you use. Jpg and jpeg are separate here, while the Adobe-specific version of pdf (pdfxml) is different to the regular one.How to set Windows 11 default apps by app
But the method above can soon become tedious, and it’s easy to forget a file type you only use occasionally. If you have an app that you’d like in every available scenario, it’s best to focus on that instead.
The most common application for this is for changing the default browser, but there are plenty of other situations where it can be useful:
Scroll or use the search bar to find the specific app you’re looking for
Anyron Copeman / Foundry
Repeat for all apps you’d like to use as defaultsHow to open a Windows 11 file in an app that’s not the default
But what if there’s a situation where you’d rather use an app that’s not the default? This happens most commonly in File Explorer, where there are often lots of different eligible apps, each with their own set of features. Here’s how to use a specific app as a one-off:
Open File Explorer and locate the file you’d like to openWill setting a default app become easier soon?
The process of setting default apps in Windows 11 can still feel clunky at times, but that might change soon. In a March 2023 blog post titled ‘A principled approach to app pinning and app defaults in Windows’, Microsoft confirmed the following:
“For defaults, we will soon introduce a new Settings deep link URI for applications to take their users directly to the appropriate location in Settings for the user to change their defaults.”
When the feature will begin rolling out will depend on individual app developers, with no timeline provided. Hopefully it’ll be before the 23H2 update later this year.Related articles
2 Easy Ways to Set Up & Use Multiple Audio Outputs on Windows 10 Find out how to set the Windows output sound to 2 devices
how to use 2 audio outputs at the same time on Windows 10/11
? We’ve got a few quick tips for you.
For example, you may easily use the Stereo Mix software in order to adjust it to use multiple audio outputs.
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There is no secret that Windows plays audio through one connected output device by default.
Thus, users will usually need to switch between alternative connected speakers or headphones to select the required playback device.
However, you can configure Windows 10 so that it plays sound from two connected playback devices simultaneously.
This is how to output audio to two devices in Windows 10.Can you have multiple sound outputs?
Yes, it’s possible. You can use 2 USB headphones at once on Windows as long as you properly configure both devices. In some cases, you might even need specialized hardware to achieve the desired results.
To achieve this, you also need to change the default speakers, and this is pretty simple to do from the sound settings window.
Keep in mind that setting up multiple output devices isn’t always easy, and you might end up with no sound in Windows 11, but there are ways to fix that.How do I use two audio outputs at once on Windows 10? 1. Enable Stereo Mix
How do I use two Bluetooth audio outputs at the same time Windows 10? Windows 10 includes a Stereo Mix option that you can adjust to playing audio from two devices at once. However, that is not enabled by default in Windows 10.
Thus, you’ll need to enable Stereo Mix in Win 10 and then configure its settings as described above.
Note that not all users will always see Stereo Mix on the Recording tab even after selecting Show Disabled Devices. That’s usually due to your laptop’s or desktop’s sound driver.
Some of the latest sound drivers don’t support Stereo Mix anymore. So you might need to install an older sound driver if you can’t enable Stereo Mix.
If your HDMI doesn’t show up in playback devices on Windows 10, check out this step-by-step guide to solve the problem.
Expert tip:2. Select Output Devices to play audio from specific apps
The latest Window 10 build includes new settings that enable users to customize playback devices for software. Now users can select multiple audio outputs in Windows 10 without Stereo mix.
For example, you could select one set of speakers to play music from Google Chrome and another pair of speakers to play audio from the Movies & TV app.
So you can play audio from two or more playback devices at once by selecting alternative sound output for software.
If you’re having trouble opening the Setting app, take a look at this quick article to solve the issue.
Note that you can also enable Stereo Mix in earlier Windows platforms, but you can’t configure multiple output devices to play audio from specific apps in Windows 7 or 8.
So you can play audio from two, or more, sound devices at once by enabling Stereo Mix or adjusting the volume and device preferences in Win 10.
If you are planning to connect multiple headphones but don’t have enough jack ports, use a headphone splitter.
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Remember, you can still select specific audio playback devices for apps with the Audio Router software.
An audio output splitter software isn’t needed since it’s so easy to achieve it from Windows. If you have any other questions, feel free to leave them there as well.
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A Wi-Fi router can be easily set up in any home or office easily using a few simple steps. Routers are installed to obtain a Wi-Fi signal in order to access the Internet. In this article, we will show how you can set up a Wi-Fi router at your home.What is a Router?
A router is a device used to transmit data packets from one computer network to another. On the Internet, routers are in charge of traffic direction. Data packets are used to send data across the Internet, such as a web page or an email. A packet is sent across routers across the networks that make up an internetwork until it reaches its destination node.Why do we need to secure a Wi-Fi router?
You’re basically putting up an open Wi-Fi hotspot without protection, and anybody or anything within range might connect to it. They won’t necessarily be able to see what’s going on in your house, but anything that passes over that open Wi-Fi hotspot will be monitored.Setting up a Wi-Fi Router
Follow the steps given below in order to set up a Wi-Fi router at home −
Purchase a Wi-Fi router – Compare features to pick the best router for your needs. If you need to cover a larger area or have a lot of walls in your house, you’ll need a router that allows you to upgrade your antenna(s) to high gain varieties.
Connect your router to your modem – Routers and wireless routers make it possible to share your high-speed internet connection with several devices. You’ll need to connect your broadband modem to the router to do so. Place your router near your modem for the greatest results.
Use CAT 5 Ethernet cables to connect any hardwired devices – If you have nearby PCs, a video game console, or a television, you may use Ethernet to link them to the router. This will result in a more reliable and quicker connection with no further settings required.
Connect at least one computer via Ethernet – To modify your network settings, you’ll need at least one computer connected via an Ethernet connection. If you want to connect wirelessly, you can detach this PC afterwards.
Connecting Your Router to Broadband Providers – When you turn on the router, it will only create its own wireless network, and your device will be linked to that network rather than the Internet. To connect the router to the Internet, certain internet service providers (such as GTPL in India) need you to register the router’s MAC address on their website.
Go to the internet service provider’s website – Go to the MAC address update option after logging in with the username and password supplied by your internet service provider. The MAC address of one’s current laptop or computer may be found there. Save the MAC address of the router there. This procedure allows the router to access the Internet through the broadband provider’s network.Configuration of Router
After setting up the router, use the following steps to configure it −Find the IP address of the router
Determine the default IP address, which may be displayed on a label fastened to the router or in the paperwork if this is a new installation or router. If you can’t discover the router’s IP address elsewhere, you may check the default address by doing a web search for the router model.
On the PC that is linked to the router, open a web browser. In the address bar, enter the router’s IP address and hit Enter. The router’s configuration menu will be attempted to be accessed through your browser.Enter your username and password
You must be on the router’s IP address and enter a valid login and password at the prompt to gain access to the configuration page. Most routers come with a default account that you may use to log in. This varies by model, but it should be listed on the router or in the manual.Open the Wireless Settings
When you log in to your router, you’ll be transported to the main menu, also known as the status screen. There will be a variety of possibilities to pick from. Unless your internet service provider has given you particular instructions, you may normally leave the Internet area at its default settings. You may set up your wireless network under the Wireless section.Enter a name for your wireless network
You should see a field titled SSID or Name in the Wireless section. Give your wireless network a distinct name. When other devices check for networks, this is what they’ll see.Choose a security method
Select a security option from the drop-down menu. Choose WPA2-PSK as the encryption option for maximum security. This is the toughest security to penetrate, and it will keep you safe from hackers and attackers.
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