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Windows Troubleshooter is a collection of tools intended to address a variety of different issues, from Internet connectivity and Windows Update problems to audio recording and Bluetooth performance issues. But in some cases, you may find that the troubleshooters encounter unforeseen errors and stop working. Fortunately, there are easy fixes to troubleshoot Windows troubleshooters.

What to Do When Windows Troubleshooter Stops Working

Windows Troubleshooter is often the first diagnostic tool available to the majority of Windows users whenever something goes wrong. But much like other crucial Windows diagnostic tools, such as the SFC scan, Windows troubleshooter can sometimes stop working. Users may encounter the following errors:

An error occurred while troubleshooting 0x80300113

A problem is preventing the troubleshooter from starting

Windows Online Troubleshooting Service is disabled

You may face error codes different from the ones listed above based on the specific troubleshooter you’re trying to run. The following fixes are meant to address all potential culprits and resolve them to get your Windows Troubleshooter working again.

Tip: learn how to reset Group Policy settings in Windows, if you ever need to.

1. Ensure Cryptographic Services Is Enabled

Cryptographic Services are needed for the Windows Troubleshooter to work properly. You can check the Services application to see whether the option is enabled and turn it on if it isn’t.

Type “services.msc” in the Windows search bar and select “Services” from the search results.

For the Windows Troubleshooter to work properly, Windows needs to be able to locate the folders where temporary files are stored. These paths are configured in “Environment Variables” in the System settings. To ensure the correct paths are set, follow the steps below:

Type “Control Panel” in the Windows search box and select the best match underneath.

In the Control Panel window, type “environment” in the search box in the top left.

In the “Environment Variables” window, you’ll see “TEMP” and “TMP” among other variables under “User variables for [username].”

Corrupt Windows files can often be the root cause behind common Windows Troubleshooter issues. You can run an SFC scan to automatically repair any corrupt system files that may be preventing the Windows Troubleshooter from working properly.

Antivirus programs can often cause conflicts with the Windows Troubleshooter and stop it from searching for solutions on the Internet. You can temporarily disable your antivirus and check whether the troubleshooter started working again.

Image source: Wikimedia Commons

If you don’t have a third-party antivirus program installed, you can temporarily disable Microsoft Defender from the Windows Security applications in Settings.

Tip: Windows Security not opening for you? Learn how to fix it.

Sometimes your Group Policy settings are at fault for your Windows Troubleshooter not working. To resolve this, ensure a few settings are configured correctly.

Check whether the “Disabled” option is ticked. If yes, select either “Enabled” or “Not Configured.” Do the same for the other two entries.

When you’re done, try running the Windows Troubleshooter again.

FYI: check out these useful registry hacks to optimize your experience on your Windows PC.

In some cases, making a few changes to your registry can fix the Windows Troubleshooter. Make sure you create a backup of your Windows registry before making any modifications, though. Follow the steps below to make the required edits to your registry:

Type “regedit” in the Windows search bar and select “Registry Editor.”

Enter the following path in the search bar at the top to navigate to the right location:

HKEY_CURRENT_USER

Run the Windows Troubleshooter and see whether it’s working now.

Some users find that repairing their .NET framework installation fixes the Windows Troubleshooter errors they were facing. You can use the official .NET Framework Repair Tool for an easy repair.

Visit the Microsoft .NET Framework Repair Tool page and download the tool from the “Download information” section.

Once downloaded, run “Netfxrepairtool.exe” to run the repair tool.

If your computer is missing important Windows updates, chances are this is the reason behind Windows Troubleshooter not working. You can manually update Windows from the Settings application and see whether it resolves the error.

Good to know: learn the differences between a Local Account and a Microsoft Account.

If you aren’t able to fix corrupted files on your system, create a new user account instead to bypass the issue. Run the troubleshooter from the new account without resetting or reinstalling Windows to fix your original account. Follow the steps below to do this:

Press Win + I to launch Settings.

On the next window, select “I don’t have this person’s sign-in information.”

Select “Add a user without a Microsoft account.”

Finish the process and log in to the newly created account to run the Windows Troubleshooter.

If you don’t want to create a new account, you have the option to reset Windows to repair your Windows installation, then run the troubleshooter from your original account.

Refer to our guide on how to reset/reinstall Windows without losing your files to easily reset your Windows installation. This fix should be a last resort in case none of the other fixes work for you.

Tip: if you’re unsure, we show you how to tell which Windows version you’re running on your PC.

All screenshots by Tanveer Singh.

Tanveer Singh

Tanveer hunts far and wide for PC Hardware, Windows, and Gaming ideas to write about. An MBA in Marketing and the owner of a PC building business, he has written extensively on Technology, Gaming, and Marketing. When not scouring the web, he can be found binging on The Office, running for his life in GTFO, or wrecking karts in Smash Karts.

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